What We’re Reading – Top 10 Changes in Patient Expectations (Part I)
Undoubtedly, the first rule of customer service is to find out what your customers want and then to give it to them. This article’s author states that, “Understanding how patient expectations and...
View ArticleDo Your Processes Need a Check-up?
All companies that have been existence for some time develop policies and processes that are either documented or passed down in sometimes incidental fashion. If the steps are not written down and...
View ArticleWhat We’re Reading – Top 10 Changes in Patient Expectations (Part II)
Here is a continuation of a good article on patient expectations; below are the top five changes, according to the author. To view the first half of the article with the bottom five changes, click...
View ArticleLatest ADR Update as of 02/22/2012 – Jurisdiction 11- Home Health and Hospice
Palmetto GBA conducts probe reviews on services provided by Medicare providers within Jurisdiction 11. These reviews are in an effort to prevent inappropriate payments. Data analysis is performed at...
View ArticleJob Descriptions & Performance Appraisals – Who Needs ‘Em?! (Part 1)
Our experience has shown that sometimes smaller organizations don’t follow established conventions in the human resources arena. One such item is the job description, and its cousin, the performance...
View ArticleJob Descriptions & Performance Appraisals – Who Needs ‘Em?! (Part 2)
This is part II of our four-part series on job descriptions and performance appraisals. Monday, we discussed the importance of job descriptions and how to craft them. Our discussion left off after an...
View ArticleWhat We’re Reading – Stress Management Tips for Customer Service Professionals
Customer service can be a rewarding part of your job, but it can also be very frustrating. Sometimes it’s difficult to conduct yourself in a professional manner while experiencing stress from your...
View ArticleJob Descriptions & Performance Appraisals – Who Needs ‘Em?! (Part 3)
Last week, we discussed the need for job descriptions for each position in your company. Smart managers quickly realize that the formality of a job description is paramount to the employee’s...
View ArticleJob Descriptions & Performance Appraisals – Who Needs ‘Em?! (Part 4)
This is Part IV of our four-part series on job descriptions and performance evaluations, two tools that are underestimated in the operation of any department or business. Monday, we discussed that the...
View ArticleWhat We’re Reading – Six things patients want from social media
Whether your practice already uses social media or you are a newcomer, this article can give you insight into what patients are looking for when they use this technology. The author outlines six...
View ArticleThe Comprehensive Emergency Management Plan
It’s probably a good idea for all businesses to have a plan to handle emergencies, but for health care businesses, emergency plans are a requirement. For home health agencies and nurse registries, the...
View ArticleWhat We’re Reading – Predicting COVID-19’s Long-Term Impact on the Home...
It was expected that 2020 would bring some staggering changes to the home health industry as a result of the Patient-Driven Groupings Model (PDGM) and phasing out of the Requests for Anticipated...
View ArticleWhy Open a Long-Term Care Related Business?
Perhaps you’ve been wondering if a long-term care related business makes sense in today’s economy. This two-part series explains the demographic factors that favor these businesses and the business...
View ArticleBusiness Opportunities in Times of Change
As of this writing, Florida’s unemployment rate is 10.4%, a decrease from May 2020. The Florida Department of Economic Opportunity explained that the improved numbers show, “Floridians are searching...
View ArticleWhat We’re Reading – PPP Loans Have Helped Save More Than 160K US Home-Based...
The Paycheck Protection Program (PPP) was created by the CARES Act and provided a mechanism for businesses to receive funds to cover two months of payroll and other approved expenses, such as rent,...
View ArticleTop 3 Home Health Agency Survey Deficiencies
The Agency for Healthcare Administration (AHCA) publishes an annual list of survey deficiencies for all license types and the most recent available analyzes 2018 surveys. Of the 10 citations listed,...
View ArticleCOVID & the Home Health Industry
It’s no understatement to say that COVID has wreaked havoc with every aspect of our lives: families, jobs, school, and health care. However, the home health industry has been hard hit and will...
View ArticleWhat We’re Reading – Debunking Common PDGM Primary Diagnosis Myths
The Patient-Driven Groupings Model (PDGM), model focuses more heavily on clinical characteristics as expressed through coding, is a big change for home health agency payments this year. In PDGM, the...
View ArticleHome health: DIY or Use a Consultant?
There is no doubt that most entrepreneurs are gifted with a vision of their successful business. That’s often the catalyst for the move to start or grow a business. The tendency to minimize expenses...
View ArticleWhat We’re Reading – New CMS Data Highlights ‘Massive’ Expansion of Home...
CMS announced significant positive changes for 2021 Medicare Advantage (MA) plans, two of which are quite impactful for the home health industry. Supplemental MA benefits will be offered by more plans...
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